Privacy Policy

Who we are

Proactive Care Services Ltd ('we', 'us') is the data controller for personal data collected through this website. Company number 14523578, registered in England and Wales. Registered office: Unit 11 Basepoint Northfleet, Springhead Road, Northfleet, Kent, DA11 8HN. Contact: info@proactivecareservicesltd.co.uk.

What we collect

Information you choose to send us by phone, email or our contact form, such as your name, organisation, email address, phone number and message.

Referrals may include information about a young person. Please share only what is needed at first. We will ask for fuller details through secure channels once we have spoken.

Basic technical data, such as your IP address and browser type, is processed by our hosting provider to deliver and secure the website.

Why we use it and our lawful basis

To respond to enquiries and referrals (legitimate interests, or steps before entering a contract with a commissioner).

To assess job applications (steps before entering a contract, and legal obligations such as right-to-work and DBS checks).

Information about health, care needs or other special category data in a referral is processed to provide social care, under UK GDPR Article 9(2)(h) and the Data Protection Act 2018.

We do not sell personal data or use it for marketing.

Safeguarding

If we believe a child or adult is at risk of harm, we may share information with the police, the local authority or other agencies without consent where the law allows or requires it.

Who we share it with

Our website host and email provider, who process data on our behalf under contract.

Local authorities, health services and other professionals involved in a young person's care, where needed and lawful.

Google, only if you choose to load the map on our contact page.

How long we keep it

Enquiries that do not lead to a placement or a job are deleted within 12 months. Care and employment records are kept for the periods required by law and regulation.

Your rights

You can ask to access, correct or delete your data, to restrict or object to how we use it, and to move it to another organisation. Contact us at the email address above.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Security

We protect personal data with appropriate technical and organisational measures and limit access to people who need it.

Last updated: 24 October 2026. This document is a draft and should be reviewed by a qualified adviser before publication.